| Most orders have a charge of $4.95 for shipping and handling on standard ground shipping. Most orders ship are fulfilled within 24 hours or on the next business day and can take 7-10 days to arrive. We can also ship 2nd Day or Next Day. Call us for a quote. We accept MasterCard, Visa and American Express, and Discover. For all fax orders please call 773-348-8246. Do not send cash. Shipping rates are calculated at final checkout. Sales tax is only collected on orders shipped within the state of Illinois. We ship APO,FPO,Alaska, Hawaii and Puerto Rico as long as the packaging is within the USPS size standards and shipping is billed at the USPS shipping cost with insurance. We do ship international orders and shipping is quoted on an order by order basis. *Orders shipped abroad are void of all warranties. Sales Taxes leathermantool.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Illinois. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state. Return Policy We realize that ordering online doesn't always work out to peoples expectations. You can return any unused goods that are ordered through our online stores, within 30 days, for a full refund (less shipping costs). We will also refund the standard shipping cost if the return is a result of our error. Note: If a customer refuses a delivery because they have changed their mind, the customer will be responsible for the shipping charges both ways. You are responsible for returning the goods to us, in their original cartons, and the items must be is salable condition. If an item is returned to us in unsalable condition, you will be charged a restocking fee at our discretion. We request that you e-mail us at questions@leathermantool.com or call us at1-888-541-2999 to get an authorization first, to ensure that you receive proper credit for the return. Thank You, Your Staff at leathermangtool.com Ship and Insure Your Return We strongly recommend that you FULLY insure the package you are returning. This is for YOUR protection in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with proof of delivery. C.O.D. returns will not be accepted. leathermangear.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges to our warehouse will be paid by the customer and is non-refundable. In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Questions? To discuss issues not covered in the above policy and procedures, please call our toll free customer service number: 1-888-541-2999 (Monday - Saturday, 9AM - 5PM CST) Your complete satisfaction is our number one priority. We'll do our best to: Listen respectfully to your concerns. Handle your case emphasizing your convenience, not ours. Avoid whenever possible any further expense or unnecessary delays. We hope to cultivate a continuing good relationship with you. Your trust is an important to us as your business. Please e-mail your comments to: questions@leathermantool.com leathermantool.com c/o Armitage Direct 925 West Armitage Avenue Chicago, IL 60614 questions@leathermantool.com |
| Shipping & Returns |
| Leathermantool.com is a division of Armitage Direct and is not affiliated with the manufacturer Leatherman Tool Group Inc. |
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